FAQ
Frequently Asked Questions
Everything you need to know about using VaultrixLabs.
VaultrixLabs is a platform for managing customer onboarding, USDT order requests, payment verification, and manual USDT fulfillment through a transparent, tracked workflow.
Click "Get Started", enter your details, verify your email with a one-time code, create a password, and upload the required verification documents.
Verification (KYC) confirms your identity before your account can place USDT orders, helping keep the platform secure for all customers.
Once your account is verified, go to Buy USDT, enter your INR amount, select a beneficiary, and submit your order.
After creating an order, you'll see payment instructions. Payment is made externally (bank transfer), and you then submit your UTR on the order page.
A UTR (Unique Transaction Reference) is the reference number generated by your bank for a transaction, used to help our team verify your payment.
Verification timelines can vary depending on volume and document quality. You'll receive an email as soon as a decision is made.
Your full order and transaction history is available in your dashboard under Orders and Wallet.
Go to the Beneficiaries section of your dashboard and add your bank account details. Beneficiaries linked to an active order cannot be edited until the order completes.
Use the Support section in your dashboard to open a ticket, or reach out via our Contact page.